Your happiness and satisfaction are incredibly important to me. If you have questions at any time, don't hesitate to contact me. This information is to inform you and help you get the most of your purchase and our time together.
If for some reason you are unhappy with your purchase, I will work with you to find a good solution. I want to be fair and I want you to be happy, however for legal purposes, I need to say that all purchases are final as-is and where-is.
Estimates are just that -- my best guess as to what something will cost to build and some money to keep me fed. Unless there is a change in the order or some other event beyond my control, I will deliver the project for the estimated price.
A 50% deposit is due before any work can begin. This allows me to purchase the parts and materials I need to get started. Deposits are not refundable.
Circumstances that might change the estimate. You will be notified and have a chance to approve any change in the cost of the project. Any such change is considered a "Change Order".
- You asked for something more or different than was covered by the original estimate.
- My cost to acquire the materials has changed since the estimate.
Delivery & Shipping
If you do want a purchase shipped, let me know and I'll do my best to find a way to get it to you. I do charge a handling fee for shipped items to ensure that they arrive to you in the condition in which they left. The handling fee covers time, shipping materials, boxes, etc.
Otherwiwse, you should plan to pick the item up at my shop location in Plymouth, MA at a time when I'm available.
If your product requires setup and you're local, I don't mind lending a hand getting everything set up. Please understand that you are solely responsible for loading and unloading of your purchase. Most assembly consists of putting in a few screws and following some simple directions. No IKEA furniture here.
Guarantee / Warranty
TLDR: all purchases are final.
I produce functional works of art. They are not perfect or eternal, nor are they tested in a lab or vetted by a fleet of attorneys. I will do what I can to resolve any issue you may face, but I'm one guy.
As a natural product, wood will change over time due to temperature, humidity, UV exposure, etc. As the wood adjusts, it's possible that you may encounter a splinter or that a knot may come loose and need to be glued down again. This is the nature of dealing with organic products and extreme finishes, like sugi ban, that use fire to change the characteristics of the material. A peice of sandpaper, some wood glue and maybe some polyurethane is generally the only repair kit you'll need.
Wood is a natural product and is therefore subject to damage, aging and decay (just like us humans). It's not dishwasher or microwave safe and will almost certainly pick up dings and dents and other beauty marks with use.
I do my best to match the finish to the environment in which the product will live to ensure that it is durable, aesthetically pleasing and environmentally conscious. All outdoor wood items will require some sort of maintenance or care over its lifetime and instructions will be included on the best ways to do that.